The History of Reynolds' Garage
and Marine
This is a story of a family-run dealership
whose roots in customer service was established in 1859. It is the story of six
generations in a family-run business that has grown and changed with the times,
literally from buggy whips to bass boats. It is the continuing story of
Reynolds' Garage & Marine Inc. by Kathryn Reynolds Wayland as dictated
by Leland Harding Reynolds.
150 Years On The
River
click
the images below to see a larger version
The Reynolds of Hamburg
Cove | Entrepreneurial Spirit | Big Enough To
Serve You Small Enough To Know
You |
By Land or By Sea | A Tradition In Excellence | It Now Takes
Three |
Nestled on Hamburg Cove off the Connecticut River in
Lyme, Conn., Reynolds' Garage & Marine has been in business since 1859,
when Ephraim Otis Reynolds started serving the carriage-riding public.
In those early days, he built two- and four-seat carriages
with canopy tops, and open conveyances. Each wheel spoke was painted and striped
appropriately; each carriage received a hand rubbed coat of varnish, leather
upholstered seats and cushion and a black patent leather dashboard. The
blacksmith shop, located below the carriage shop, made all the iron rims for
the carriages. In addition to servicing and building the carriages, Ephraim
also operated a general store that included a grain room, hardware, kerosene
tanks and many other necessary items. But progress in manufacturing was about
to set our business on a path that was the first of many changes. Wagon
production ended in about 1890 since Studebaker was able to build the carriages
in an assembly line production and Ephraim could no longer compete. Ever the
entrepreneur, Reynolds saw opportunity and entered the repair business.
Then in 1909, Ephraim sold the shop to his son Hayden. Grandson
Harold ran the general store, but only briefly, as he died in 1924. Ephraim and
his wife had three daughters and four sons, but only Hayden became involved
with the business. Hayden recalled that he worked for his father from dawn to
dusk for just 50¢ a day.
Hayden then changed the name of
the store to the H.L. Reynolds Co. (Hayden Lord Reynolds), and continued to
repair carriages until 1917 when he sold the carriage shop to a new owner who
physically moved the building down the road on skids. Hayden and his wife had
four sons and two daughters by this time.
When carriages
began to lose out to the more efficient automobile, about 1915, one of Hayden's
sons, Donald Grant (or D.G. as he was called), made the transition to repairing
automobiles. Hayden was still running the general store and the blacksmith
shop, but allowed Donald to set up a workshop in a three-car garage on the
property. Thus Reynolds began servicing automobiles, mostly Studebakers and
Model T Fords. He was equipped to repair all facets of the Model T-Ford.
The boat business first came into operation in the form of
a 35' scow powered by a 10hp single-cylinder engine Donald would use to ferry
supplies for the general store.
Donald was in fact quite
an entrepreneur. When he drove the delivery truck for Hayden's general store,
he also went into the glove-making business. He purchased a set of dies and a
bolt of cloth to cut pieces for cotton gloves in the evening. He delivered the
gloves to women on the delivery route to sew them for him and then sold them at
the general store. It was during this time that Donald married Kathryn Harding
and they had four children together - Leland, Doris, Carol and Donna, Leland
was interested and involved with the automobiles from his youth.
Reynolds' Garage, circa 1924 Donald's business began to grow and
about 1924 he built a new building, a stone building still used today for
service. Tragically in 1924, the small three-car garage caught fire, and Donald
burnt his hands badly trying to rescue a 32-volt electric light plant destined
for the new building, as electricity did not reach there until about 1926. The
garage burnt to the ground, but fortunately the roof was almost finished on the
new building so business continued. He only had about $600 worth of insurance
so Donald received virtually no insurance for the lost equipment and therefore
never replaced all the tools for the Model T Ford repairs.
A generator was used in the new building to charge a group of
batteries to run lights, a 32-volt electric drill and a valve resurfacer. They
did not immediately sign up for electricity when it came to town; they
installed a switch on the generator to run both 32volt and 110volt tools. This
required the technician to carefully lay out his tools and his job so the
switch would only have to be pulled once. All the other equipment, including
the air compressor, was run from overhead shafting and flat belts powered by a
Star automobile engine.
The new garage was constructed
from stone that was originally part of a new church in nearby Lyme. Plans for a
Gothic-style church began in 1865 and construction started in 1873, until
financial problems caused the donor to withdraw the funds. The financial
problems were due to the Civil War since the gentleman who funded the project
went bankrupt. Donald purchased the stone in 1915 to build the new garage. The
new garage was constructed between 1923 and 1924 while Donald was selling Star
and Durant automobiles. Durant worked for General Motors and then went to work
for himself. Mr.Durant made Flynt, Star and Durant automobiles. Star was a very
cheap car, put together in assembly line fashion, very tinny, but they sold
very well. He also sold Model T Fords through a dealership in New London. From
1922-66, the dealership sold Studebakers and from 1925-32, Chevrolets. In 1933
when Studebaker went bankrupt, Donald kept the business going with service work
alone. People still had to get around and no one could afford a new car. His
company slogan at that time was, "Big enough to serve you - Small enough
to know you."
The docks and dredging for the marina
took place in 1932, but the land remained soft from the fill for years. The
first hauling engine for the marina was purchased from a junkyard in the 1930s
for about $100 and is still used today. The engine was a 1908 Bridgeport
automatic with an Atwater-Kent open circuit ignition system. In 1936, the first
building was erected in the marina. Donald ran the marina with the auto service
until it was rented to his daughter Doris' husband, Charles Jewett. Marina
buildings were constructed during 1936-49. The marina hauled
and stored boats and repaired them. Leland's brother-in-law, Charles Jewett,
ran the marina from the early 1940s until the 1950s when Leland purchased it.
Jewett at the time could accommodate about 30 small to medium boats for winter
storage. When Leland purchased the marina, he changed the name of the company
to Reynolds' Garage & Marine, formerly Don Reynolds Auto &
Marine Service and previously E.O. Reynolds Carriageworks.
Then in 1942, Leland purchased the business from Donald. Leland was
drafted for World War II, but due to no eyesight in his right eye, (from tools
used in his birth) he was not selected. When he was approached the second time,
the government decided it was essential to keep him in the auto business.
In 1941, Leland purchased the old blacksmith shop which Hayden had
made into a cottage and remodeled it for his home. He married Laura Gallup and
they had two children, Gary and Carleen. Gary helped his father from a very
young age with the automobile business. In 1946, Leland acquired the first
direct agency, Studebaker, so that Reynolds' could act independently. In the
1950s, Leland and Donald received a thirty year appreciation award from
Studebaker Corporation. Then in 1964, Leland became a Land Rover dealer and
that lasted until 1974, when Land Rover went out of business. Fred Buttorworth,
Reynolds' Land Rover rep then went to work for Peugeot and later convinced
Peugeot to offer Leland that franchise. Leland and Gary sold Peugeot from
1969-1992.
Around 1977, Gary purchased the business from
Leland. In 1991, Gary acquired a Subaru franchise. Currently Reynolds' Garage
& Marine Inc. sells and services Subaru's. Reynolds' Garage also
services Peugeots and other makes of vehicles, and now sells and services
Yamaha Outboards, Cobia, Skeeter and G3 Boats. The boat lines are a recent
addition that are still in their infancy and were selected by Tom, who is a
very avid bass fisherman.
The dealership employs all
three of Gary's children who are the sixth generation, Leland Thomas (Tom), G.
Hayden Jr., and Kathryn. It's been quite a journey for the Reynolds family. Yet
through good and bad times, it's still in operation. Hard work, determination
and customer satisfaction are why Reynolds' has been around since
1859.
About the Author: Kathryn Reynolds Wayland is one of
the sixth-generation members currently running the family dealership. She
manages both Customer Service and Human resources. She has been working at the
family dealership now since 1998, but helped out through her teenage years
part-time. She received her bachelor of science from Cornell University in
landscape horticulture, but the family business was growing so fast she went to
work there after working for a short time in horticulture. Her brother Tom
handles most of the boat business from selling to service, but bass fishing is
his main love. Her twin brother Hayden is sales manager for both marine and
automobile sales.
About Reynolds Subaru
- a Lyme New & Used Subaru Dealership near Norwich CT, New London
& Middletown
Reynolds Subaru offers many automotive products and
services for new and used cars to our Lyme, Old Saybrook, Norwich, New London
and Middletown area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle
in Lyme will likely find what they want at our dealership. We carry a
comprehensive line of Subaru vehicles, including the Outback, Forester, Legacy, Impreza, WRX, XV Crosstrek and
WRX, making us a good choice as your Lyme Subaru car dealer. If you're
considering a new Subaru or Hyundai in Old
Saybrook, we invite you to Reynolds Subaru to compare these two
brands. Our sales team will help you decide between a Subaru, Hyundai, Ford,
Toyota or any other new vehicle.
Our services include
trusted Subaru
car repair in Lyme, original Subaru
parts, and new or used
car loans to help our customers purchase the car of their dreams. We
know that when you buy a new or used car you need to make sure to maintain it
and we want to make sure that everyone in the greater Middletown
area has a dealership they can trust to help keep their new or used car running
for years. Read about our dealership history above or make the quick trip from
your NorwichCT or Middletown area home to visit us in
person.
We're conveniently located at
268
Hamburg Rd and look forward to helping you with your automotive
needs.